Effective Date 11/06/2023
Thank you for choosing www.ninja-services.com for your web design and development needs. We are committed to providing you with exceptional services. Below is our detailed Refund Policy to ensure a clear understanding of our processes.
1. Cancellation and Refund Eligibility
1.1. Customers have the option to cancel their web design and development service within 72 hours of placing the order.
1.2. If the cancellation is requested within the specified timeframe and no work has commenced, a full refund will be processed within 5 to 7 business days.
2. Quality of Service
2.1. We are dedicated to delivering high-quality web design and development services. If you have concerns about the quality of our work, please contact us within 3 days of project completion.
2.2. Our team will assess your concerns and offer reasonable revisions if necessary. In cases where issues cannot be resolved through revisions, a partial refund may be considered, subject to our discretion.
3. Delays and Timelines
3.1. We are committed to delivering services within the agreed-upon timeline. In case of unforeseen delays, we will promptly communicate updates to you.
3.2. If substantial delays occur without valid reasons and you wish to cancel the project, you may request a partial refund for the delay period.
4. Failed Delivery
4.1. If we are unable to deliver the agreed-upon web design and development services, you will be eligible for a full refund.
5. Refund Request Procedure
5.1. To initiate a refund request, please contact our customer support team at [email protected] or phone number +447462399821 .
5.2. When submitting a refund request, provide your order details, reasons for the request, and any relevant documentation to support your claim.
5.3. Our team will review your request and respond within 3 business days with a decision or further instructions.
6. Limitations and Exclusions
6.1. This Refund Policy applies exclusively to web design and development services purchased through www.ninja-services.com.
6.2. Refund requests made beyond 7 days of project completion will not be eligible for consideration.
6.3. No refunds will be provided once you have approved the design, as this indicates your satisfaction with the work.
7. Contact for Refunds
7.1. For all refund-related inquiries, please contact us at [email protected].
8. Dispute Resolution
8.1. Should a dispute arise regarding a refund request, we encourage open communication for amicable resolution.
8.2. In cases where resolution cannot be achieved, the dispute may be escalated according to the mediation or arbitration process outlined in our Terms and Conditions.
9. Changes to the Refund Policy
9.1. We reserve the right to modify or update this Refund Policy at our discretion. Any changes will be communicated on our website.
Thank you for your trust in Ninja Services. We look forward to serving you with top-notch web design and development solutions.
If you have questions or comments about this Refund Policy, please contact us at:
Ninja Web Service LTD.
82A, James Carter Road Mildenhall
Suffolk IP28 7DE